Quality, Performance and Customer Service
Mincon has an established track record of delivering, world wide, high quality and superior performance tools to the Rock Drilling Industry. Maximum customer service and satisfaction is its primary focus and has a team of highly motivated personnel to achieve this.
In 1998 the Company embarked upon an ambitious plan to develop a new range of Down-the-Hole Hammers. In tandem with this a major re-equipment programme was undertaken at its Shannon facility. The Company significantly strengthened its technical and sales function which today has a philosophy of total customer satisfaction. We are now well on the way to achieving our objectives.
Our In-house Research & Development Team designs the product to the highest industry standards. The Company is committed to being a Market Leader and significant resources are expended annually on research and development. Working in partnership with our customers and distributors with a view to supplying advanced solutions has to-date proved to be a cornerstone in the success of our New Product Range. A number of new designs are presently on the Drawing Board.
The Company has a modern manufacturing facility at Shannon. In its 33 years existence it has built a team of loyal, highly skilled and highly motivated personnel who work together exceptionally well as a team. The product is manufactured cost effectively to a very high quality standard. The Company is totally self-sufficient in terms of machining and critical processes such as Heat Treatment. The customer can, therefore, be assured that the product is manufactured to the highest international standards. In keeping with the Company’s total service philosophy inventory is held both at the Shannon Plant and in its overseas Technical and Sales outlets.
Our commitment to total customer satisfaction, coupled with our ongoing Research and Development programme, will ensure that we continue to be market leaders into the future.